Shipping & Returns
Shipping & Return Policy – Fahd Asmar Shoes Trading
At Fahd Asmar Shoes Trading, we strive to deliver your orders quickly and efficiently while offering a fair and flexible return policy. Please read the following terms carefully.
1. Shipping Policy
📦 Shipping Locations
We currently ship to most cities and regions within [insert country name, e.g., the UAE / KSA / Egypt]. For international orders, please contact us prior to placing your order.
⏱ Delivery Time
Standard delivery: 2–5 business days
Remote areas: Up to 7 business days
Express shipping (if available): 1–2 business days
Delivery times may vary depending on location, weather, or promotional periods.
💵 Shipping Fees
Free shipping on orders above [insert amount, e.g., $100]
A flat fee of [insert fee] for orders below the free shipping threshold
You will see your final shipping cost at checkout.
🚚 Shipping Providers
We partner with trusted logistics companies to ensure fast and safe delivery. A tracking number will be sent via email once your order is dispatched.
2. Return & Exchange Policy
🔁 Return Period
You may return or exchange any unused product within 14 days of receiving your order.
📋 Return Conditions
Items must be unworn, undamaged, and in their original packaging
Proof of purchase (order number or receipt) is required
Sale items and gift cards are non-refundable
💰 Refund Process
Once your return is approved and received, we will issue a refund to your original payment method within 5–7 business days
Shipping fees are non-refundable
🔄 Exchange Option
Need a different size or color? We’re happy to exchange your item, subject to availability.
3. How to Request a Return
To initiate a return or exchange:
Email us at returns@blue-falcon-646175.hostingersite.com with your order number
Let us know if you want a refund or exchange
Our support team will respond within 1–2 business days with the next steps
4. Damaged or Wrong Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number. We’ll make it right as quickly as possible.
Contact & Support
If you have any questions, feel free to contact our customer service:
☎️ Phone:0557404838
📍 Address:shop s2-12, owned by AL GHRAIR REAL ESRATE LLC, ALMateena