Refund Policy – Fahd Asmar Shoes Trading
1. Eligibility for Refund
You are eligible to request a refund in the following cases:
You received a damaged or defective product
You received a different item than what you ordered
You wish to return the product within the allowed period
2. Refund Period
Refund requests must be made within 14 days of receiving your order
After 14 days, refunds may not be guaranteed
3. Return Conditions
To be eligible for a refund:
The product must be unused, undamaged, and in original condition
The item must be returned in its original packaging
A proof of purchase (order number or invoice) must be provided
4. Refund Method
Refunds will be issued to the original payment method (e.g., credit card, bank transfer, cash)
Please allow 5–7 business days after we receive and inspect the returned item
Shipping costs are non-refundable unless the error is from our side
5. How to Request a Refund
To initiate a refund:
Email your request to returns@fahdasmar.com
Include your order number and photos (if the item is damaged or incorrect)
Our customer service team will respond within 1–2 business days
6. Exceptions
Refunds are not available in the following cases:
Products damaged due to misuse
Clearance or final sale items (clearly marked as such)
Contact Us
📧 Email: support@fahdasmar.com
📞 Phone:0557404838
📍 Address:shop s2-12, owned by AL GHRAIR REAL ESRATE LLC, ALMateena
Last updated: July 26, 2025